Shipping & Returns Info

Shipping
We use a number of different national carriers depending on where you are ordering to.  Once the order is received we will dispatch within 2 working days, once dispatched it could take up to 3 working days to arrive although our carriers are hitting around 95% next day success.  Once we have shipped you will receive a tracking code.  If you have not received your order within 5 working days of placing your order please contact us on webstore@twotribes.co.uk

Returns
We have a 14-day return policy for damaged products, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and a photo of the damaged delivery.

To start a return, you can contact us at shop@twotribes.co.uk. Please note that returns will need to be sent to the following address: 30-40 Vale Royal, London N7 9AP.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at webstore@twotribes.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If the package is noticeably damaged upon delivery you have the right to refuse the delivery.  Please notify us if you do this so we can organise return to us from the courier company and send you a new order.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at webstore@twotribes.co.uk.